Privacy Policy
Futureperks respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding that information. It applies to our diagnostic services, our website, and related communications with clients and prospective clients throughout Australia.
Information we collect may include contact details (such as your name, phone number, and email), booking details (preferred dates, locations, and vehicle access notes), and vehicle-related data captured during diagnostics (fault codes, freeze-frame data, live parameters, and relevant photos). For business clients we may also record billing information and authorised personnel details to coordinate scheduling and approvals.
We collect information directly from you when you make inquiries, schedule appointments, or provide details during a site visit. We may also receive information from your nominated workshop or fleet manager where you have authorised that sharing for the purpose of coordinating maintenance. Vehicle system data is gathered via OBD-II and related tools during a diagnostic session and is limited to the scope necessary to perform our services.
We use personal information to deliver and improve our services, arrange bookings, prepare reports, and communicate about findings and suggested next steps. For fleets, we may compile summaries that help managers track overall health trends across vehicles. With your consent, we may send service updates, tips, or announcements that are relevant to automotive diagnostics; you can opt out of such messages at any time.
We may disclose information to trusted providers who assist us with business operations (for example secure cloud storage, scheduling platforms, and email delivery). These providers are bound by agreements that require appropriate safeguards. Where a disclosure is required by law, or necessary to protect safety or prevent misconduct, we may also share information as permitted or required by applicable legislation.
We store records using reputable hosting and productivity tools designed to apply administrative, technical, and physical protections. While we apply reasonable safeguards, *** method of transmission or storage can be guaranteed completely secure. We therefore encourage clients to share only information relevant to the booking and to alert us promptly if they suspect unauthorised activity involving their records.
Access and correction: you may request access to personal information we hold about you and ask for corrections where details are inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable period and may need to verify your identity before actioning requests. In certain circumstances permitted by law we may decline requests and will provide an explanation where feasible.
Retention: we keep information for as long as it is needed for the purposes described in this Policy, to meet legal and insurance obligations, and to resolve disputes. When information is *** longer required, we take reasonable steps to delete or de-identify it. Some diagnostic reports form part of service records that businesses may wish to retain for operational reasons.
Cookies and analytics: our website may use cookies and similar technologies to support core functionality, remember preferences, and measure engagement. You can manage preferences in your browser settings. Our cookie banner allows you to indicate your choice, and we respect that selection for subsequent visits on the same device and browser.
International handling: some providers that support our operations may process data in other jurisdictions. Where that occurs, we take steps to ensure protections are comparable, including contractual commitments and risk assessments consistent with Australian requirements.
Contact and complaints: if you have questions about this Policy or wish to lodge a privacy complaint, contact us at Futureperks@yahoo.com or by mail to Unit 12, 45 Bourke Street, Melbourne VIC 3000, Australia. We will acknowledge receipt and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further guidance.
Updates: we may update this Policy to reflect changes in law, technology, or our practices. The updated version will be posted on our website with the effective date. Material changes will be highlighted for clarity. For information about service conditions, please refer to our Legal section available at the same website.
